Privacy Policy

Last updated: March 2025

ChatForge takes your privacy seriously. This policy explains what data we collect and how we use it.

1. Data We Collect

• Account data: Email address and optional name when you sign up
• Agent configuration: Agent names, instructions, and channel credentials you provide
• Conversation logs: Messages processed by your agents (stored to provide the service and show analytics)
• Usage data: Page visits, feature usage, and error logs

2. How We Use Your Data

• To operate and improve ChatForge
• To provide your agent analytics and dashboard
• To send transactional emails (account updates, billing)
• To investigate abuse and ensure platform security

3. Data Sharing

We do not sell your data. We share data only with service providers necessary to operate ChatForge (database hosting, payment processing) and only to the extent required.

4. Data Retention

We retain your data for as long as your account is active. You may request deletion by emailing us. Conversation logs are retained for 90 days by default.

5. Security

We use industry-standard security practices including encrypted connections (HTTPS), hashed passwords, and access controls. No system is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You may request access to, correction of, or deletion of your data at any time by contacting us.

Contact

Privacy questions? Email us at hello@chatforge.live